FAQs
Welcome to the Nilora Boutique Frequently Asked Questions (FAQs) Page
We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.
1) How long will it take to receive my order?
Answer: Here are our estimated delivery times:
- Handling time: 1-2 business days
- Transit time: 5-8 business days
- Estimated delivery time: 6-10 business days
For more details, please refer to our Shipping Policy
2) Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within the United States. For more information, please check our Shipping Policy
3) What is the status of my order ?
Answer: Once your order is placed, we will send you a confirmation email enabling you to track its status. Once your order has been shipped, we will send you another email with the link to track your order.
4) What if I receive a defective product?
Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days.
5) Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.
6) What is your return policy?
Answer: We have a 30-Day simple and hassle-free return process. For complete details, please visit our Returns & Refund Policy page.
7) When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.
8) Can I change my delivery address after placing my order?
Answer: If your order has not yet been shipped, we can deliver to another address according to your request. To find out more, you can contact us via 'contact', or by email: support@niloraboutique.com
9) What payment methods do you accept?
Answer: To make things easier for our customers, we offer a variety of payment methods, such as all the leading credit cards and debit cards such as Visa Card, Mastercard, American Express, Diners Club, Discover and JCB, We also accept Apple Pay and Google Pay. You can choose these payment methods at checkout.
10) Is it safe to use my credit/debit card on this website?
Answer: For all credit/debit card payment transactions, we rely on third-party payment processing services. These intermediaries are fully PCI compliant, meaning they meet the highest level of certification standards. This ensures that all cardholder information is securely stored, processed, and transmitted using industry-standard encryption technology.
Contact Information:
Store Name: Nilora Boutique
Address: 2423 SW 147th Ave #2209, Miami, Florida 33185, United States
Email: support@niloraboutique.com
Phone: +1 786-673-6854
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 24 hours.